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Patient Rights

You will be treated as an individual, with courtesy and respect at all times.

As a patient, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you: 

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

If you need treatment for a non-emergency condition, you now have the right for any non-emergency treatment that you need to start within a maximum of 18 weeks, or for the NHS to take all reasonable steps to offer you a range of alternatives if this is not possible. Your rights around waiting times and everything else about your NHS care are set out in the NHS Constitution, which brings together what we can all expect from the NHS and what is expected from us in return.

To read the NHS Constitution or to find out how many ways there are for you to access the NHS, please visit www.nhs.uk/nhsconstitution or call NHS Direct on 0845 46 47



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